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Our support team monitors info@shroomyzhub.com 7 days a week and aims to reply within a few hours.
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Quick Answers
Most questions are answered below. Still stuck? Use the form or email us.
How long until my order ships?
Orders typically ship within 24 hours. You will receive a tracking email as soon as your parcel leaves our warehouse.
How can I track my order?
Click "View Order" in your confirmation email, or check My Account → Orders on the website. Tracking updates are also emailed at every key stage.
My order is delayed — what should I do?
Contact us at info@shroomyzhub.com and we'll investigate immediately. If tracking confirms the parcel is lost, we'll ship a free replacement.
My order is missing items.
Email info@shroomyzhub.com with your order number and a description of the missing items, or call us at (10AM–10PM daily). We'll resolve it right away.
Can I change or cancel my order?
Email info@shroomyzhub.com or call as soon as possible. Changes can usually be made before the parcel is handed to the courier.
What is your refund policy?
We offer a 14-day return window. For any issue, email info@shroomyzhub.com — we strive for 100% customer satisfaction and handle all cases individually.